June 2000 News Letter Samples - Northbrook Consulting Group

Newsletter Samples

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>>> Weekly E-Commerce Update for JUNE, 2000 <<<

>>> Weekly E-Commerce Management Update--June 25, 2000 <<< *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Digital Capital: Harnessing the Power of Business Webs by Tapscott, Ticoll, and Lowy (Harvard Business School Press, June 15, 2000), is now available. It explains how the internet's ability to slash transaction costs is transforming the global business environment today and the strategic implications to virtually every company and industry. It provides a framework for analysis of the types of business webs (b-webs) and the critical success factors. In our opinion, it is in the same "must read" category as Blown to Bits, which we discussed earlier this year. An interview with the authors, the final article in this update, will explain why. [DLJ] Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/ecommerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips. TOPICS FOR THIS WEEK INCLUDE: ######### GARTNER ON CUSTOMER RELATIONSHIP MANAGEMENT: CALL CENTERS AND E-COMMERCE DRIVE CUSTOMER LOYALTY ######### WEAK ENTRANTS DROPPING FROM E-TAILING HERD ######### E-BIZ WANTS TO GO WIRELESS IN A BIG WAY ######### BANKS LAUNCH EFFORT TO PURGE PAPER CHECKS: ELECTRONIC FUNDS TRANSFER SYSTEMS PILOTED ######### SERVICE EQUALS PROFITS, SURVEY SAYS ######### SERVICE BEATS PRICE IN WEB SHOPPING, MIT STUDY FINDS ######### BIOMETRICS GETS THUMBS UP--TECHNOLOGIES FOR ID, SECURITY GAIN MOMENTUM ######### SORTING OUT A CORPORATE WEB STRATEGY ######### E-SIGNATURES AND YOU ######### A CONVERSATION WITH DON TAPSCOTT, DAVID TICOLL, AND ALEX LOWY, AUTHORS OF DIGITAL CAPITAL ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ >>> Weekly E-Commerce Management Update June 18, 2000 <<< *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Have you, like us, heard all the stories about W. W. Grainger's pioneering efforts to embrace e-commerce with its OrderZone.com? Did it appear to be the definition of "success"? Then read the first article for a surprise ending. Then read the second for a second perspective from Grainger's CEO. Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/ecommerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips. TOPICS FOR THIS WEEK INCLUDE: ######### WEB COMPETITION TRIPS GRAINGER--AFTER EARLY START, SITE LOST IN ONLINE CLUTTER ######### GRAINGER: JUNK THAT CATALOG AND GET ON THE WEB ######### HOUSE PASSES DIGITAL-SIGNATURE BILL ######### A NEW "E"CONOMY ON THE INTERNET - B2B BARTER TRADE ######### E-COMMERCE DOORS SLAMMING ON PORTALS ######### SUMMIT STRATEGIES SEES BUSINESS PORTALS CREATING NEW BUSINESS ENVIRONMENTS ######### SIMPLIFYING THE ONLINE TRANSACTION PROCESS ######### CRM: SIX UNAVOIDABLE TRUTHS ######### BUILDING A CUSTOMER-CENTRIC DATABASE ######### FILLING ORDERS A HOT E-BUSINESS: COMPANIES RACE TO OFFER LOGISTICS SERVICES ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ >>> Weekly E-Commerce Management Update June 11, 2000 <<< *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Copies of our presentation on Customer Relationship Management, given as part of the E-Business certificate program of the University of Chicago last week, are available on request. Just send e-mail requesting it. Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/ecommerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips. TOPICS FOR THIS WEEK INCLUDE: ######### THE EMERGING ASP: ASSESSING SHORT-TERM VALUE FOR A LONG-TERM MODEL ######### WHY THIS NEW E-BIZ IS RAISING TRUSTBUSTERS' HACKLES ######### DEALING WITH THE COBAM THREAT ######### AFFILIATE MARKETING GETS CONTEXT RICH ######### THINK DIGITAL ######### MICROSOFT'S E-MARKETPLACE MOVES ######### UPS LOGISTICS TO BUY BURNHAM'S NATIONAL SERVICE PARTS OPERATING NETWORK ######### CAN YOU TRANSLATE THAT FOR ME PLEASE? ######### THE CONVERGENCE OF E-COMMERCE AND CRM ######### DIGITAL SIGNATURE BILL INCHES CLOSER TO VOTE ######### E-BUSINESS SKILLS SHORTAGE WILL ECLIPSE IT GAP ######### HARRIS INTERACTIVE E-COMMERCE SURVEY AFFIRMS IMPORTANCE OF EFFECTIVE CUSTOMER SERVICE; RESPOND AND RESOLVE -- AND DO IT WITHIN 24 HOURS ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ >>> Weekly E-Commerce Management Update--June 4, 2000 <<< *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= The University of Chicago Graham School of Business is presenting a new certificate program in E-Commerce Strategy. Don Joseph will be presenting the session on Customer Relationship Management this week. There will be another session offered in the fall. If you are interested in receiving more information, please let us know. Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/ecommerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips. TOPICS FOR THIS WEEK INCLUDE: ######### COMMENTS ON COBAMS ######### FBI, DOJ ISSUE LIST OF WORST INTERNET THREATS ######### FAST IS NO LONGER FAST ENOUGH ######### WEB OF COLLABORATION ######### DIAL C FOR C-COMMERCE ######### WHAT'S YOUR COMPANY'S ORGANIZATIONAL IQ? ######### IN SEARCH OF CYBERLAWYERS ######### FREE ADVICE: OLD IDEAS WORK FOR NEW ECONOMY ^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*^

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