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>>> Weekly E-Commerce Update for September, 2000 <<<

>>> Weekly E-Commerce Management Update-September 24, 2000 <<<

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One of our articles this week discusses specific products and services for
Customer Relationship Management (CRM) and Sales Force Automation (SFA).
This alliance between Frontrange Solutions and Sales.com. The article
points out that the target users are small and medium-sized businesses and
that they can use the same sophistication in this area as large companies.

Northbrook Consulting Group is a GoldMine Solutions Partner. Please
contact us for more information.

Remember, summaries of past issues of this update can be viewed at
http://www.firstbiz.com/e-commerce. Please continue to send us feedback on
how well we are meeting your needs. Send comments and suggestions to:
mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel
free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### ONLINE SALES FORCE CONTENT MADE AVAILABLE TO GOLDMINE APPS USERS

######### THE STATE-OF-THE-ART AND SCIENCE OF VALUATIONS

######### CAPTURING CUSTOMER LOYALTY

######### BUILDING STRONG CUSTOMER RELATIONSHIPS

######### STUDY: BUSINESSES NOT TAPPING FULL NET POTENTIAL

######### CRM V ERP - A NEW APPROACH TO TRAINING

######### MISSOURI ATTORNEY GENERAL CHARGES ONLINE RETAILER WITH PRIVACY
VIOLATIONS

######### FTC MEMBER: PANEL STILL LEARNING ABOUT ONLINE EXCHANGES

######### THE RENAISSANCE OF DISINTERMEDIATION

######### DELL SET TO LAUNCH NEXT-GENERATION E-BUSINESS MODEL

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>>> Weekly E-Commerce Management Update-September 17, 2000 <<<

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Remember, summaries of past issues of this update can be viewed at
www.firstbiz.com/ecommerce. Please continue to send us feedback on how
well we are meeting your needs. Send comments and suggestions to:
mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel
free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### U.S. BUSINESS-TO-BUSINESS E-COMMERCE TO REACH $4.8 TRILLION IN
2004

######### ILLINOIS HELPS STATES HAMMER OUT NET TAXES

######### E-MAIL MARKETERS FORM ALLIANCE FOR ANTISPAM PROTOCOLS

######### PRIVACY GROUP CALLS FOR COMPANIES TO DISCLOSE USE OF 'WEB BUGS'

######### SANITY CHECK ON THE ALPHABET SOUP OF E-BUSINESS STANDARDS

######### MUSINGS ON MARKETPLACE MODELS

######### THE E-COMMERCE COUP: OLD GRAY MARES OF BUSINESS TAKE OVER ONLINE
REVOLUTION

######### WHY DO THEY BUY?

######### THE CHECK IS IN THE E-MAIL

######### BUSINESS TRANSFORMATION: MOVING FROM BRICKS TO CLICKS

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>>> Weekly E-Commerce Management Update-September 10, 2000 <<<

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Remember, summaries of past issues of this update can be viewed at
www.firstbiz.com/e-commerce. Please continue to send us feedback on how
well we are meeting your needs. Send comments and suggestions to:
mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel
free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### SERVICE STANDARDS--E-TAILERS LOOKING AT SITES FROM CUSTOMERS'
POINT OF VIEW

######### NOT-FOR-PROFIT HELPS MANUFACTURERS RETOOL FOR E-COMMERCE

######### FULL DISCLOSURE FOR ALL:THE WEB ALLOWS CORPORATIONS TO SHARE
INFORMATION QUICKLY AND CHEAPLY

######### PRIVATE MARKETPLACES LEAD THE WAY IN INTEGRATION

######### B2B FORECAST IS SUNNY

######### AMAZON HOSES US ALL

######### THE E-BUSINESS FRAME OF MIND

######### QUIETLY, PRIVATE E-MARKETS RULE--E-COMMERCE DRIVEN BY LINKS TO
KNOWN SUPPLIERS

######### GARTNER ON CUSTOMER RELATIONSHIP MANAGEMENT: CALL CENTERS AND E-
COMMERCE DRIVE CUSTOMER LOYALTY

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>>> Weekly E-Commerce Management Update-September 3, 2000 <<<

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This Friday, September 8th, Don Joseph will be part of a panel of
consultants discussing the topic: How to Help Your Clients Compete in an
e-World. The event is the first 2000-2001 regular meeting of the
Institute of Management Consultants-Greater Chicago. The breakfast
meeting, at the Rosewood Restaurant in Rosemont, begins at 7:30 am.
Contact us if you would like to attend as our guest and receive the
special guest rate.

Remember, summaries of past issues of this update can be viewed at
www.firstbiz.com/ecommerce. Please continue to send us feedback on how
well we are meeting your needs. Send comments and suggestions to:
mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel
free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### WHY B2B IS A SCARY PLACE TO BE

######### BUSINESS TRANSFORMATION: MOVING FROM BRICKS TO CLICKS

######### HOW TO BUDGET ONLINE VERSUS OFFLINE

######### SCHWAB BUILDING E-LEARNING MODULES

######### DYNAMIC COMMERCE

######### "DISIN" DIS-INTERMEDIATION

######### SURVEY: ONLINE RETAILERS CUT AD BUDGETS TO TRIM LOSSES

######### NET VC: PAST ITS PRIME?

######### E-BUSINESS INVESTMENTS LEAPING

######### TEXACO FUELS E-BUSINESS WITH $20 MILLION FUND--LAUNCHES
WORLDWIDE INTRANET APPLICATION

######### ACCOUNTING PROFESSIONALS HAVE EMBRACED THE INTERNET, ARE MOVING
QUICKLY TO REAP THE BENEFITS

######### WOULD AN E-BUSINESS BY ANY OTHER NAME SMELL AS SWEET OR AS
PROFITABLE?

by Donald L. Joseph, CMC