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>>> Weekly E-Commerce Update for May, 2001 <<<

by Donald L. Joseph, CMC

>>> Weekly E-Commerce Management Update - May 27, 2001 <<<

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At the Sage Visions 2001 conference in Palm Springs, we see the continuing trend away from "accounting systems" toward total business management systems including E-Commerce and CRM. This has brought the cost well within the budget of most small businesses and the benefits from more profitable sales and lower costs offer quicker payback than ever.

We also received Sage Authorized Trainer certification for Sage BusinessWorks. Please contact us to see how we can help your company in either area.

Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/e-commerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### DISCUSSIONS FROM THE DESERT

######### CRM PITFALLS TO AVOID

######### DO CONSUMERS CARE?

######### OPENING THE SPIGOT

######### PUMP UP THAT VOLUME

######### TRADE GROUP BOOSTS 'SAFE HARBOR'

######### FBI CRACKS DOWN ON NET FRAUD

######### HIDDEN MESSAGES

######### CRM ETIQUETTE

######### FINDING CRM BENEFITS IN UNCONVENTIONAL PLACES

######### THE NET YIELDS RESULTS

######### DON'T FORGET INNOVATION

######### CRM: HOW TO GET BEYOND THE HYPE

######### E-CRM: MAKING THE CUSTOMER KING?

######### MORE BETTER CONTENT, PLEASE

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>>> Weekly E-Commerce Management Update-May 20, 2001 <<<

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This issue is being prepared from Palm Springs, CA where we are catching up on new solutions to offer our clients. We will summarize our findings in next week's issue.

Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/e-commerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### THE SUBTLE, YET POTENT, FORCE OF MOMENTUM

######### THE PUSH/PULL PARADIGM SHIFT IN THE VALUE CHAIN

######### PLANNING TIPS CAN HELP ENSURE CRM SUCCESS

######### JUPITER STUDY REVEALS POOR CUSTOMER SERVICE HURTING B-TO-B

######### B2BS NEED BETTER ONLINE MARKETING, SURVEY SAYS

######### INFIGHTING MAY DELAY FED REVERSE AUCTIONS

######### USERS TAKE B2B PROJECTS ONE SMALL STEP AT A TIME

######### INTEGRATING ERP AND CRM SYSTEMS

######### THE ERA OF MOREOVER

######### CAPITALIZING ON SMALLER SIZE

######### E-BIZ THE RIGHT WAY

######### CRACKING NEW MARKETS

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>>> Weekly E-Commerce Management Update-May 13, 2001 <<<

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We are proud to announce that Don Joseph has been elected President of the Institute of Management Consultants-Greater Chicago Chapter for 2001-2002.

If you know of others who would benefit from receiving Weekly E- Commerce Management Update, please forward (or have them forward) their e-mail addresses to us. Subscriptions are free--and "unsubscribe" requests are honored immediately.

Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/e-commerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### IS THERE LIGHT AT THE END OF THE TUNNEL?

######### TEN IMPERATIVES FOR BUILDING A REAL-TIME ENTERPRISE

######### PLAINS, TRAINS, TRUCKS, & SHIPS?

######### MADE TO ORDER

######### SURVEY: SUPPLIERS BENEFIT FROM E-MARKETS

######### B2BS SEEN AS TOO YOUNG TO POSE ANTITRUST DANGER

######### MEASURING CUSTOMER VALUE

######### GETTING PERSONAL ON MULTIPLE CRM CHANNELS

######### B2B: YOU CAN FIND SUCCESS IN PRIVATE SITES . . .

######### ONLINE ADVERTISING'S RICH FUTURE

######### BUSINESS PARTNERSHIPS GO PLUG-AND-PLAY

######### CUTTING BACK ON E-BUSINESS IN A BAD YEAR GETS THE MOST OUT OF YOUR INITIATIVES

######### THE SOURCE OF CUSTOMER VALUE - CUSTOMER KNOWLEDGE

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>>> Weekly E-Commerce Management Update - May 6, 2001 <<<

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One of the articles this week, "Enterprises Adopt Synchronization for Linking Data to Mobile Devices" discusses the need for synchronization of databases throughout the organization. GoldMine, one of the CRM tools we use, excels in this capability. Contact us for more information.

If you know of others who would benefit from receiving Weekly E- Commerce Management Update, please forward (or have them forward) their e-mail addresses to us. Subscriptions are free - and "unsubscribe" requests are honored immediately.

Remember, summaries of past issues of this update can be viewed at www.firstbiz.com/e-commerce. Please continue to send us feedback on how well we are meeting your needs. Send comments and suggestions to: mail@northbrookconsulting.com

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Here are the major stories on E-Commerce Management this week. Please feel free to contact us for additional information on any of these clips.

TOPICS FOR THIS WEEK INCLUDE:

######### MOBILE COMMERCE IS COMING--MODESTLY, EVENTUALLY

######### E-ASSETS FOR SALE--DIRT CHEAP

######### THE HARDER THEY FALL

######### COMMENTARY: THE TOP TEN MYTHS ABOUT E-COMMERCE

######### RUST BELT'S B-TO-B BET

######### USER RESPONSE SLOW TO NEW B2B DIRECTORY

######### IT'S NOT JUST THE ECONOMY

######### THE INTERNET AND CHANGE: SOME THEMES OF COMMERCE CHAIN CONVERGENCE

######### MILE-HIGH VIEW

######### REPORT: GLOBAL E-COMMERCE STILL FACES BIG CHALLENGES

######### ENTERPRISES ADOPT SYNCHRONIZATION FOR LINKING DATA TO MOBILE DEVICES

######### MOVE TO THE CENTER OF CUSTOMER EXCELLENCE TODAY

######### USERS: B2B VENDORS MUST START FOCUSING ON BASICS

######### CORRELATING WEB-USER DATA

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