Mediation and
Communication Skill Training

By Susan Castner

Do you sometimes struggle to find the most effective way to express yourself? Do you either end up in a fight or just walk away? If the answers to these questions are yes, this course will provide you with new skills to help navigate those disturging moments. You will learn how to get your point across with clarity, and without insulting judging or patronizing the other person.

This training focuses on mediating conflict, teaching communication skills and learning the formal mediation process.

Through a variety of humorous exercises and role-plays, participants learn how to create a win/win situation in their employment relationships, using new skills that allow them:

to hear and acknowledge another person's perspective
to express concerns and interests in a non-threatening way
to engender cooperation from others
to resolve their differences in a way that allows all participants to maintain control and dignity while creating meaningful solutions

With the help of two participants, we will use the modern verson of:

Jack and the Beanstalk

(a potential employment opportunity) to demonstrate the mediation process.

Participants will also mediate the following disputes

The Case of the Cashew Tree

(a business dispute between Archie Bunker and Al Bundy) and

Murphy Brown Unleashed

(the story of an overbearing supervisor)

Training can be tailored to the circumstances and needs of the individual or organization.

Be Prepared to Play!

More Mediation Information

Divorce Mediation
Resolution of Long-standing Family Conflicts
Guardianship Mediation
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